Privacy Policy
Terms and Conditions
Welcome to Age Rugs. These Terms and Conditions outline the rules and regulations for the use of our website and services related to rugs, curtains, and home décor products. By accessing or purchasing from our platform, you agree to comply with these terms.
Privacy Policy
At Age Rugs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.
Shipping Policy
We aim to deliver all products within the estimated timeframes provided. However, delivery times may vary depending on location and external factors. Age Rugs is not responsible for delays caused by courier services or unforeseen circumstances.
Grievance Redressal
At Age Rugs, we value our customers and are committed to providing high-quality products and a smooth shopping experience. However, if you face any issues related to our products, services, delivery, or customer support, we encourage you to reach out to us so we can resolve your concern promptly and fairly.
How to Raise a Complaint
If you have a grievance, you may contact our Grievance Officer through any of the following channels:
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Email: mohdarashadjamal@gmail.com
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Phone: +91-8090847418
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Address: Bhadohi Nagar Palika
Please include the following details when submitting your complaint:
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Full name and contact information
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Order number (if applicable)
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Description of the issue or concern
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Supporting documents or images (if any)
Resolution Timeline
Our team will acknowledge your grievance within 48 hours of receiving it and aim to resolve it within 7–10 business days, depending on the nature of the issue. You will be kept informed of the progress throughout the process.
Our Commitment
We take every complaint seriously and strive to maintain transparency and fairness in resolving customer issues. Your feedback helps us improve our products and services continuously.
Returns and Exchanges
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Returns or exchanges are accepted only if the product is defective or damaged upon arrival.
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Customers must notify us within [7-10] days of delivery with clear images of the issue.
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Customized or made-to-order items (such as tailored curtains or special-sized rugs) are non-returnable unless faulty.
Please refer to our Return Policy for detailed instructions.